Do you offer products other than those listed on your website?
Yes, we do! The southern Pacific coast is bountiful in resources thus enable us to harvest a large variety of seafood but you must consider the seasonality factor. If you are interested in something not listed on our website,please contact us to see about availability.

Who can buy from you?
Clients from all over the world provided their ORDERS. Prices are negotiable based on volume and packing needs. Contact our sales representatives for complete information.

Are you a primary processor or distributor?
Both, we own our own fleets and predominately sell catch from our own boats. However, in the case of our smoked salmon line, we purchase premium product from farms in southern Chile. No matter the source, all Isla del Rey products undergo rigorous quality control inspections and testing before they enter our plants and at the time of shipping. We are serious about our reputation and quality. It is not by accident that our operations maintains the highest international quality control certification.

Where do you distribute your product?
Our production is exported to the United States and Europe, Asia and Latin America.

Can you ship prepackaged with our labels?
Yes we do. Contact us for details.

Our clientele are environmentally responsible.
Does your company abide by any international treaty or fishing quotas?
Absolutely, we fully adhere to international norms regarding sustainable environment. Our fleets abide by the Chilean national and international norms for fishing as well as by the Convention on the Conservation of Antarctic Marine Living Resources.

How do we know that your products are pure and uncontaminated?
The pristine waters off the coast of southern Chile are famous for their uncontaminated characteristics. Close to Antarctica, the cold deep waters are a heaven for many marine species. However, to secure that all products are 100% safe and fit for human consumption,   all Isla del Rey`s products are tested and monitored by our  Quality Department and by Independent Certified Laboratories. So you can rest assured that all Isla del Rey products are pure and delicious.

How do we know your products are fresh?
Our own fleets harvest and deliver their catch to our processing plants. We control the quality and the processing and do not accept anything but the best. Our own staff of quality control biologists is dedicated to maintaining the highest international standards. Our products are tested by independent and internal laboratories for purity and freshness.

What is the minimum order?
Many customers start out with a small order to try our products and service and they usually come back and order much more!

What quality control standards does Chile require?
Chile is a country with a vested interest in protecting its rich agricultural wealth. It is no accident that diseases such as Mad Cow Disease and Phylloxera are non-existent as well as the absence of pests like the devastating fruit fly. The government maintains very, very strict quality control standards and import export regulations. In the case of the fishing industry, SERNAPESCA (Department of Fisheries,) has established a program called "PAC". Program for the Assurance of Quality; similar in many ways to the FDA's HACCP program, the agency performs monthly inspections of all certified fish processing plants. Isla del Rey has achieved the highest rating for years. We are serious about quality and your customers will taste the results.

Are your products Kosher certified?
Our smoked salmon and trout lines are Certified Kosher Parve by the London Federation of Synagogues.

How do you ship?
We ship in accordance with your specifications; we ship by air, ocean freight container, land transport or a combination of the above.

Do you ship fresh?
Yes, we do - depending on the availability of the product – via overnight delivery.

What is your policy regarding glazing?
We glaze frozen fillets and crab to protect them from drying and to keep them fresher. We use compensative glazing that means you never pay for the weight of the glazing